I've lost 3 pounds in one week, which is a lot. I prefer working out with others, so watching Vince or his trainers exercise with me is helpful. The 3-month calendar with a new video workout each day keeps it interesting. But once I learned to navigate the app and FaceBook page, I found could ignore the sales pitch and just focus on my goals. And the app and website seem like a lot of ads. I purchased the package through Instagram. Plus, the free Masterclass workouts (free by invite on FaceBook) post videos discussing nutrition, macros, and mobility. Also, having a coach to answer my questions via email helps. But The Meal Plan and 90 Days Tone circuits are changing my habits. Or I would eat okay-ish and not have the energy to exercise. Before, I would work out and eat all the wrong things. I paid an extra $57 for the meal plan, which I think has been the game changer. ![]() I signed up for Tone in 90 days about a week ago. It works, but you have to put in the work. We appreciate your feedback and will use it to improve our services. Once again, we apologize for any frustration or inconvenience you experienced. However, please note that depending on your credit card company's policies, it may take until the end of the current billing cycle for the refund to appear on your paper statement. You should expect to see the refunded amount reflected on your credit card statement within the next 5-10 business days. Our team is committed to addressing any concerns and providing the necessary support. However, we have not received any correspondence from you since your meal plan was created. We apologize if you did not receive a response to your request for information regarding your meal plan. We want to assure you that our intention is to provide valuable support and assistance to our clients. We take customer satisfaction seriously, and it is disheartening to hear that your experience did not meet your expectations. We apologize for any inconvenience you experienced during your time with our program. Hi Robin, Thank you for bringing your concerns to our attention. We value your feedback and are here to assist you. We recommend contacting our Success Coordinator to discuss your specific situation in detail. Our refund policy does have a specified time window, but we are committed to working with our customers to find a fair resolution. Regarding your refund request, we apologize if there was any miscommunication. They will be able to address your concerns, provide additional guidance, and explore options to enhance your program experience. We encourage you to reach out to our Success Coordinator or your designated trainer for further assistance. We understand your frustration with the limited duration of the provided meal plans and workout routines. We strive to provide clear and accurate information to our customers, and we regret if your expectations were not met. We apologize for any confusion or disappointment you have experienced regarding the program you purchased. Hi Denise, Thank you for bringing this matter to our attention. Thank you for bringing this to our attention, and we apologize for any inconvenience caused. ![]() If you have any further questions or require any additional assistance, please don't hesitate to reach out to our customer support team. Your Custom Diet Plan was uploaded to your account on 06/28/23. We have taken steps to address this issue internally to ensure better support and timely responses moving forward. We apologize for the lack of communication from your assigned trainer. ![]() Rest assured, there is no cancellation fee associated with your refund. We have reviewed your account and processed a full refund for the additional charges that were mistakenly applied. We understand your frustration and want to assure you that we take your concerns seriously. Hi Kristin, We apologize for any confusion and inconvenience you have experienced.
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